Last updated: January 1, 2026
Please read these Terms and Conditions carefully before using energy-canada.com. By creating an account or using our services, you confirm that you've read, understood, and agreed to be bound by these terms. If you don't agree, don't use the platform.
Energy is an online gaming platform available to eligible Canadian residents. For players in Ontario, the platform is operated in compliance with iGaming Ontario (iGO) standards and requirements. These Terms and Conditions govern your use of the website and all related services.
To open an account and play on Energy, you must:
We verify your identity and age during registration. Providing false information is a serious breach of these terms and will result in account closure and forfeiture of any funds.
You may only hold one account on Energy. Duplicate accounts are not allowed and will be closed. You're responsible for keeping your login credentials secure. Don't share your password with anyone.
We reserve the right to request identity verification documents at any time, including government-issued photo ID, proof of address, and proof of payment method. This is required by Canadian AML regulations and iGaming Ontario rules. Failure to provide documents when requested may result in account suspension.
All transactions on Energy are processed in Canadian dollars (C$). Minimum and maximum deposit and withdrawal amounts vary by payment method and are displayed at the cashier. We don't accept cash transactions.
Withdrawals are processed to the same payment method used for your deposit, where possible. We may require additional verification before processing a withdrawal. Processing times vary by method.
Energy does not charge fees for standard deposits or withdrawals, but your bank or payment provider may apply their own charges. We're not responsible for third-party fees.
From time to time, Energy offers bonuses and promotional offers to new and existing players. All bonuses are subject to specific terms and wagering requirements, which are published alongside each offer. General rules that apply to all bonuses include:
Always read the specific terms attached to any bonus before accepting it.
All games available on Energy are provided by licensed third-party software providers. Game rules are displayed within each game. In the event of a discrepancy between the game display and our server records, our server records are considered final.
We reserve the right to void bets or winnings resulting from software errors, technical faults, or circumstances outside normal gameplay. If a game is interrupted due to a technical issue, we'll make reasonable efforts to restore the game state or settle the bet fairly.
Energy is committed to responsible gambling. We provide tools to help you stay in control, including deposit limits, loss limits, session time limits, cooling-off periods, and self-exclusion options. You can access these tools through your account settings at any time.
If you think gambling is becoming a problem for you, please use our self-exclusion tool or contact our support team. You can also reach out to:
19+. Gambling is meant to be entertainment. Please play within your means.
The following are strictly prohibited on Energy:
We actively monitor for suspicious activity. Any account found to be engaged in prohibited behaviour will be suspended immediately, and relevant authorities may be notified.
All content on energy-canada.com, including the Energy brand, logo, website design, and written content, is owned by or licensed to Energy. You may not copy, reproduce, or distribute any part of our platform without our written permission.
Energy provides its platform on an "as is" basis. We don't guarantee that the site will be available at all times or free from errors. To the fullest extent permitted by Canadian law, Energy is not liable for any indirect, incidental, or consequential losses arising from your use of the platform.
Nothing in these terms limits our liability for fraud, gross negligence, or any liability that cannot be excluded under applicable law.
You can close your account at any time by contacting our support team. We may also close or suspend your account if you breach these terms, if required by law, or if we determine that continued operation of your account poses a risk.
On closure, any remaining real-money balance (excluding bonus funds) will be returned to you via your registered payment method, subject to verification requirements being met.
These Terms and Conditions are governed by the laws of Canada and the applicable laws of your province of residence. For Ontario players, iGaming Ontario's dispute resolution processes apply.
If you have a complaint, contact our support team first. We aim to resolve all complaints within 10 business days. If you're not satisfied with our response, you may escalate the matter to the relevant provincial gaming authority.
We may update these Terms and Conditions from time to time. When we do, the revised version will be posted on this page with an updated date. Continued use of the platform after changes are posted means you accept the updated terms. If you don't agree with a change, close your account before it takes effect.
Got questions about these terms? Reach our support team at [email protected] or through the live chat feature on our website.
Energy. Play smart. Play responsibly. 19+.