Last updated: January 1, 2026
Energy (operated at energy-canada.com) takes your privacy seriously. This Privacy Policy explains what personal information we collect, why we collect it, and how we handle it. We operate in compliance with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy laws, including those governing iGaming Ontario registrants.
By using our website and services, you agree to the collection and use of your information as described here. If you don't agree, please don't use our platform.
Energy is an online gaming platform serving Canadian players. For players in Ontario, our services are offered in accordance with iGaming Ontario (iGO) registration requirements. Our registered address and contact details are available upon request by emailing our support team at [email protected].
We collect personal information when you register an account, make a deposit, contact support, or use our platform. This includes:
We may also collect information you voluntarily provide when you contact us or respond to surveys.
Your information is used to run our services properly and meet our legal obligations. Specifically, we use it to:
We process your personal data based on your consent, the performance of a contract with you, compliance with legal obligations, and our legitimate business interests. Where we rely on consent, you can withdraw it at any time, though this may affect your ability to use certain features of the platform.
We don't sell your personal information. Ever. But we do share it in limited circumstances:
All third parties we work with are contractually required to handle your data securely and only for the purposes we specify.
We keep your personal information for as long as your account is active and for a minimum of five years after account closure, as required by Canadian AML regulations and iGaming Ontario rules. Some data may be kept longer if required by law or for legitimate business purposes such as resolving disputes.
As a Canadian resident, you have the right to access the personal information we hold about you, request corrections to inaccurate data, and withdraw consent for certain types of processing. To make a request, contact us at [email protected]. We'll respond within 30 days.
Ontario residents may also have additional rights under provincial privacy legislation. We're committed to honouring those rights as they apply.
We use industry-standard encryption (SSL/TLS) and security protocols to protect your data. Our systems are regularly tested and monitored. That said, no online platform can guarantee 100% security, so we encourage you to use a strong, unique password and keep your login details private.
Some of our service providers are located outside Canada. When your data is transferred internationally, we ensure appropriate safeguards are in place, consistent with PIPEDA requirements.
We may update this Privacy Policy from time to time. When we do, we'll post the revised version on this page with an updated date. For significant changes, we'll notify you by email or through a notice on the platform.
Questions about your privacy? Reach out to our Privacy Officer at [email protected] or write to us at the address listed in your account portal.
Energy is committed to responsible gambling. If you or someone you know needs support, visit ConnexOntario at connexontario.ca or the Responsible Gambling Council at responsiblegambling.org. 19+. Please play responsibly.